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Thank you for your order. We value our fellow beekeepers. Whether you're a beginner beekeeper or a seasoned professional, we will work with you to ensure you receive quality bees. Please trust that we will do everything in our power to assure your bees arrive in good health.
When you pick up your honeybees, you agree the quality of the bees is acceptable, all sales are final, and once you leave the store premises/pick up location, there are no refunds. We do not ship our bees.
Due to the many factors that are out of the control of Rocky Mountain Bee Supply, when you leave our premises with your honeybees/queens - you are now responsible for their care, and we do not offer a replacement guarantee. For package bees, we will inspect your queen with you before you leave. Because it is important to us that you are successful, please call us immediately after you get your bee package home if you have an expired queen. We try to have a small number of replacement queens on hand for such an emergency and we will do our best to make a new one available to you within a 24-hour period. You are responsible to pick up the new queen at the location you picked up your package. We do not deliver or mail replacement queens.
We do not refund any money for queen bees that fly away while introducing them to the hive. If you have purchased a package of bees, please remember that your queen needs to stay inside her little cage attached to a middle frame for 24 to 72 hours so that she is accepted by the colony. It is your responsibility to release the queen after this introduction period. Please do not release her too early.
BAD WEATHER: If the weather is too cold, raining, or snowing when you need to install your bees:
Package Bees: keep in a cool dark room. Smear the sides of the screen with honey or a thick paste of sugar and water until you can install them. If you have a little bit of syrup left in the can, they'll be okay for another day. If the weather is 45 F or above and not raining or snowing, just get them in the hive.
Nucs: are very hardy...just set them out underneath or next to the hive and open up one of the entrances and they will be fine until you can install them.
PLEASE DO NOT: spray your package bees with water or syrup. Wet cold bees will die. If you must spray something, spritz the frames with syrup. We ARE NOT responsible if you kill your bees or your queen.Please...just don't. We don't care who told you to do it.
PLEASE DO NOT: replace a cork on the queen cage with a marshmallow or gummy bear. We ARE NOT responsible if your queen flies away or if the bees release her too quickly and kill her. Queens need to be hung in a hive, near brood if possible, for a minimum of 3 days before releasing them.Please...just don't. We don't care who told you to do it.
IF...when releasing a queen, she takes off...please stand very still...you may have to stand there for 10 to 15 minutes and WATCH...she orientated off of you...she will usually come back, unless you leave. To avoid this...remove a few of the center frames, and hold the cage down inside of the empty space and then let her go.
We cannot hold your package bees. They must be picked up and hived on delivery day. We will make every attempt to contact you, but it is your responsibility to ensure we have accurate phone and email information. We cannot switch pickup dates for you, we will try, but we may not be able to find another buyer for you. If you find another buyer or designate another person to pick up your bees, you must notify us with the person’s name, email, and phone number at least two weeks before the pickup date. They will be asked for identification before we turn the bees over to them.
In the event we need to delay pick up due to extreme weather conditions, we will notify you via email. We can only go by the email you entered on your order. It is your responsibility to make sure our messages do not go into a junk or spam folder—we have no control over that. Please add our emails to your safe senders list or address book: RMBS@rockymountainbeesupply.com and shopify@rockymountainbeesupply.com It is your responsibility to keep your voice mail box cleaned out so we can leave a message if we need to contact you by telephone. We will also post updates on Facebook, our website, and our answering service with up-to-date information in case of delays or other important store information.
While we understand that "life happens," and some beekeepers may need to cancel their order prior to pick-up, cancellation fees will be applied to cover our costs incurred in purchasing your bees, equipment, and supplies.
Cancellation/Restocking Fees for Queens that have not left the store:
$30--$50 per queen (Subject to Breed)
There are ABSOULTELY NO REFUNDS ON QUEENS THAT HAVE LEFT THE STORE...NO EXCEPTIONS.
Cancellation fees prior to Mar 1st will be as follows:
$25.00 per 3# Package of bees
$35.00 per NUC
Cancellation fees after Mar 1st* will include:
$40.00 per 3# Package of bees*--$50 per 3# Package NO SHOW FEE day of pickup.
$50.00 per NUC
NO SHOW POLICY: *If you fail to show up to pick up your bees on pickup day, we will try to contact you by telephone for you to pick them up by close of business that day. If we cannot reach you before the end of the pickup day, we will attempt to sell your bees on standby. If we are able to sell your bees before close of business that day, then we will refund your purchase price minus a $50 NO SHOW fee. If we are unable to sell your bees before the close of business that day, we will refund half of your purchase price.
Please remember that it is YOUR RESPONSIBILITY to remember the pickup day...it is in the description of the bees when you purchased them online. WE DO NOT SEND OUT REMINDER EMAILS FOR THIS...IF YOU ARE NOT SUBSCRIBED TO OUR NEWSLETTER, YOU WILL NOT GET ANY REMINDERS TO PICKUP. Package bees MUST BE HIVED immediately because they are nearly out of food--we cannot hold them for you. Please have a backup plan or backup person to come and get your bees if you cannot.
To keep updated on package or nuc pickup day, please check: the scrolling banner on the top of our website's home page. There will be a dedicated package bee page and a dedicated nuc page and we will keep this continually updated if pickup day and times change.
Once you contact us requesting a cancellation, please allow 7 days for us to execute the process, and the funds to process into your account.
We have built a solid reputation for supplying quality bees; but we must provide the following disclaimers:
* We reserve the right to change price or type of queen in our NUCs, or packages.
* We do not grantee any behavior, or performance of the bees.
* We cannot guarantee continued colony growth or your success as a beekeeper.
* We cannot guarantee any statement of health, nor can we claim that our bees will be 100% free of pest hitchhikers such as varroa destructor mites.
* We cannot guarantee that your honeybees are free of pathogens or spores.
* We do not guarantee successful introduction of queens into packages/hives.
* NUCs have been inspected multiple times for health and the laying pattern of the queen. If you suspect your queen is missing, please check for fresh eggs in the cells to indicate she is indeed present. If you have questions, contact us as soon as possible.
Your success as a beekeeper matters to us. Please reach out to us if you have questions concerning this information.